NYU's MS of Integrated Marketing Association (IMA)

Real People Rate Customer Service
For the third quarter, the following brands took top position in their respective categories:

• Full service restaurant: Olive Garden
• Fast food restaurant: Subway
• Pizza restaurant: CiCi's
• Convenience store: Chevron/Texaco
• Shoe store: Stride Rite
• Supermarket: Publix
• Home improvement store: Ace Hardware
• Drug store: Walgreens
• Office supply store: Staples
• Sporting goods store: Foot Locker
• Electronics store: RadioShack
• Department store: Nordstrom
• Bank: Credit Unions
• Airline: Southwest
• Hotel: Hyatt/Marriott (tied)

Source: Corporate Research International's "Real People Ratings"